TY - JOUR
T1 - when the rubber meets the road: isomorphism, rhetoric and (mis)management of inter institutional performance
AU - Vendramini, Emanuele Antonio
AU - Lecci, Francesca
AU - Filannino, Cristina
PY - 2014
Y1 - 2014
N2 - In 2012 Performance measurement systems (PMSs) became compulsory in the Italian National
Health Service (NHS). The objective of this article is to answer the following research question:
How do health-care organizations set up their PMSs in order to make them coherent with
the institutional context and the intra-organizational dynamics? The findings show how the
similar behavior of the organizations may be considered a case of coercive isomorphism. This
study confirmed many topics discussed in the performance measurement literature and opens
a discussion of some new research questions.
AB - In 2012 Performance measurement systems (PMSs) became compulsory in the Italian National
Health Service (NHS). The objective of this article is to answer the following research question:
How do health-care organizations set up their PMSs in order to make them coherent with
the institutional context and the intra-organizational dynamics? The findings show how the
similar behavior of the organizations may be considered a case of coercive isomorphism. This
study confirmed many topics discussed in the performance measurement literature and opens
a discussion of some new research questions.
KW - performance measurement
KW - performance measurement
UR - http://hdl.handle.net/10807/101135
UR - http://dx.medra.org/10.1080/01900692.2014.944992
U2 - 10.1080/01900692.2014.944992
DO - 10.1080/01900692.2014.944992
M3 - Article
SN - 0190-0692
VL - 37
SP - 980
EP - 986
JO - International Journal of Public Administration
JF - International Journal of Public Administration
ER -