Transformative Service Organizations: Moving to Mutualism

Roberta Sebastiani; Fisk; L Nasr; A Gallan; S Ng; Sw Rayburn; S. Roy

Transformative Service Organizations: Moving to Mutualism

Roberta Sebastiani^*
, Fisk
, L Nasr
, A Gallan
, S Ng
, Sw Rayburn
, S. Roy

^*Autore corrispondente per questo lavoro

Risultato della ricerca: Contributo in libro › Contributo a conferenza

Abstract

Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.

Lingua originale	Inglese
Titolo della pubblicazione ospite	Conference Proceedings SERVSIG 2016
Pagine	589-595
Numero di pagine	7
Stato di pubblicazione	Pubblicato - 2016
Evento	SERVSIG 2016 - Maastricht Durata: 17 giu 2016 → 19 giu 2016

Convegno

Convegno	SERVSIG 2016
Città	Maastricht
Periodo	17/6/16 → 19/6/16

Keywords

TSO
TSR

Altri file e collegamenti

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@inproceedings{e713a02a565d42c78bec3714ac41a24e,

title = "Transformative Service Organizations: Moving to Mutualism",

abstract = "Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.",

keywords = "TSO, TSR, TSO, TSR",

author = "Roberta Sebastiani and Fisk and L Nasr and A Gallan and S Ng and Sw Rayburn and S. Roy",

year = "2016",

language = "English",

isbn = "978-90-825680-0-4",

pages = "589--595",

booktitle = "Conference Proceedings SERVSIG 2016",

note = "SERVSIG 2016 ; Conference date: 17-06-2016 Through 19-06-2016",

}

TY - GEN

T1 - Transformative Service Organizations: Moving to Mutualism

AU - Sebastiani, Roberta

AU - Fisk,

AU - Nasr, L

AU - Gallan, A

AU - Ng, S

AU - Rayburn, Sw

AU - Roy, S.

PY - 2016

Y1 - 2016

N2 - Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.

AB - Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.

KW - TSO

KW - TSR

KW - TSO

KW - TSR

UR - http://hdl.handle.net/10807/122032

M3 - Conference contribution

SN - 978-90-825680-0-4

SP - 589

EP - 595

BT - Conference Proceedings SERVSIG 2016

T2 - SERVSIG 2016

Y2 - 17 June 2016 through 19 June 2016

ER -

Transformative Service Organizations: Moving to Mutualism

Abstract

Convegno

Keywords

Altri file e collegamenti

Fingerprint

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