Transformative Service Organizations: Moving to Mutualism

Roberta Sebastiani, FISK, L NASR, A GALLAN, S NG, SW RAYBURN, S. ROY

Risultato della ricerca: Contributo in libroContributo a convegno

Abstract

Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.
Lingua originaleEnglish
Titolo della pubblicazione ospiteConference Proceedings SERVSIG 2016
Pagine589-595
Numero di pagine7
Stato di pubblicazionePubblicato - 2016
EventoSERVSIG 2016 - Maastricht
Durata: 17 giu 201619 giu 2016

Convegno

ConvegnoSERVSIG 2016
CittàMaastricht
Periodo17/6/1619/6/16

Keywords

  • TSO
  • TSR

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