To rate or not to rate? Autonomic response and psychological well-being of employees during performance review

Michela Balconi, Irene Venturella, Giulia Fronda, Giulia Fronda, Maria Elide Vanutelli, Daniela De Filippis, Emanuela Salati

Risultato della ricerca: Contributo in rivistaArticolo in rivistapeer review

3 Citazioni (Scopus)

Abstract

Organizational research started including neurosciences exploring pivotal phenomena and promoting organizational well-being. Leadership was investigated by assessing psychophysiological responses during performance review characterized by narrative or quantitative assessments and their effects on employees' well-being. As is known, rating could be perceived as threatening for employees' ranking and status perception, leading to avoidant behaviors. Design and Methodology: Here, manager-employee dyads were assigned to 2 conditions: in the nonrate scenario, managers were asked to describe the employee's performance; in the rate one, they had to provide a quantitative rating. Skin conductance level and response and heart rate indices were continuously recorded. Findings: Dyads in nonrate condition showed higher arousal-related responses (skin conductance level and skin conductance response), perhaps highlighting an increased engagement triggered by a rewarding exchange. Conversely, in rate condition, employees showed higher heart rate, usually related to negative and stressful conditions, and avoidant behaviors. Originality/value: Results are discussed for their possible applications to employees' well-being.
Lingua originaleEnglish
pagine (da-a)179-186
Numero di pagine8
RivistaTHE HEALTH CARE MANAGER
Volume38
DOI
Stato di pubblicazionePubblicato - 2019

Keywords

  • Adult
  • Autonomic measure
  • Employee Performance Appraisal
  • Female
  • Galvanic Skin Response
  • Heart Rate
  • Humans
  • Job Satisfaction
  • Male
  • Workplace
  • leadership
  • neuroscience
  • rating

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