Ageing population and chronic diseases are main issues for the Italian Healthcare
System, requiring the development of service innovations.
What are the drivers to develop service innovation in healthcare?
In which way service innovation, particularly teleservices, can create value in
What are the key actors involved in the generation of value related to healthcare
This paper discusses the case of SPIDER@Lecco which aim is to create a
rehabilitation ecosystem to offer new telemedicine services. This project turns out to
be interesting for its open innovation perspective. The development of innovative
healthcare services requires to overcome the technology push approach adopting a
collaborative approach. The collaboration among heterogeneous actors characterized
by different competences outlines the Healthcare Network.
- Healthcare Network
- Service Innovation
- service marketing