The service innovation in healthcare network

Chiara Luisa Cantu', Alessandra Tzannis, 31741, DI ECONOMIA FACOLTA', MILANO - Dipartimento di Scienze dell'economia e della gestione aziendale, ECONOMIA - LETTERE E FILOSOFIA INTERFACOLTA':

Risultato della ricerca: Contributo in rivistaArticolo in rivistapeer review

Abstract

Ageing population and chronic diseases are main issues for the Italian Healthcare System, requiring the development of service innovations. What are the drivers to develop service innovation in healthcare? In which way service innovation, particularly teleservices, can create value in health context? What are the key actors involved in the generation of value related to healthcare service innovation? This paper discusses the case of SPIDER@Lecco which aim is to create a rehabilitation ecosystem to offer new telemedicine services. This project turns out to be interesting for its open innovation perspective. The development of innovative healthcare services requires to overcome the technology push approach adopting a collaborative approach. The collaboration among heterogeneous actors characterized by different competences outlines the Healthcare Network.
Lingua originaleEnglish
pagine (da-a)109-130
Numero di pagine22
RivistaMERCATI E COMPETITIVITÀ
Volume2016
DOI
Stato di pubblicazionePubblicato - 2016

Keywords

  • Healthcare Network
  • Service Innovation
  • service marketing
  • telemedicine

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