TY - JOUR
T1 - The impact of technology on therapeutic alliance and engagement in psychotherapy: The therapist's perspective
AU - Richards, Penelope
AU - Simpson, Susan
AU - Bastiampillai, Tarun
AU - Pietrabissa, Giada
AU - Castelnuovo, Gianluca
PY - 2018
Y1 - 2018
N2 - ObjectiveIn this article, we investigate therapist views on their experiences using a technological adjunct (goACT) to traditional, face-to-face psychotherapy. goACT is a web-based mobile interactive software application that facilitates an interactive platform, allowing therapists to connect with their clients between face-to-face psychotherapy sessions.MethodParticipants were six provisional psychologists and seven patients. Data were collected at two post-therapy focus groups in order to qualitatively understand therapist experience of goACT as a therapy adjunct. Data were analysed utilising thematic analysis.ResultsFour main themes emerged: (1) discretional use of goACT linked to therapist preferences and client suitability; (2) therapist concerns linked to boundaries, workload, technological glitches, and therapeutic risks; (3) goACT expands the parameters of therapy through increased opportunities to provide care and connection with patients and increased access to the process of therapy; and (4) goACT enhances therapy through reciprocal responsibility and guided empowerment. Therapists in this study were more open to the use of technology in therapy than has been reported in previous research and did not find that it affected their workload.ConclusionTherapists indicated that when aligned to the specific needs of individual patients, an advanced mobile and web-based interactive software application (goACT) has the potential to enhance engagement, rapport, and patient empowerment in face-to-face psychotherapy.
AB - ObjectiveIn this article, we investigate therapist views on their experiences using a technological adjunct (goACT) to traditional, face-to-face psychotherapy. goACT is a web-based mobile interactive software application that facilitates an interactive platform, allowing therapists to connect with their clients between face-to-face psychotherapy sessions.MethodParticipants were six provisional psychologists and seven patients. Data were collected at two post-therapy focus groups in order to qualitatively understand therapist experience of goACT as a therapy adjunct. Data were analysed utilising thematic analysis.ResultsFour main themes emerged: (1) discretional use of goACT linked to therapist preferences and client suitability; (2) therapist concerns linked to boundaries, workload, technological glitches, and therapeutic risks; (3) goACT expands the parameters of therapy through increased opportunities to provide care and connection with patients and increased access to the process of therapy; and (4) goACT enhances therapy through reciprocal responsibility and guided empowerment. Therapists in this study were more open to the use of technology in therapy than has been reported in previous research and did not find that it affected their workload.ConclusionTherapists indicated that when aligned to the specific needs of individual patients, an advanced mobile and web-based interactive software application (goACT) has the potential to enhance engagement, rapport, and patient empowerment in face-to-face psychotherapy.
KW - adjunct technology
KW - e-mental health
KW - engagement
KW - online therapy
KW - therapeutic relationship
KW - therapist experience
KW - adjunct technology
KW - e-mental health
KW - engagement
KW - online therapy
KW - therapeutic relationship
KW - therapist experience
UR - http://hdl.handle.net/10807/222403
U2 - 10.1111/cp.12102
DO - 10.1111/cp.12102
M3 - Article
SN - 1328-4207
VL - 22
SP - 171
EP - 181
JO - Clinical Psychologist
JF - Clinical Psychologist
ER -