The impact of Information and Communication Technologies on operating processes: evidence from a survey

Valeria Belvedere, A. Grando, P. Bielli

Risultato della ricerca: Contributo in libroContributo a convegno

Abstract

This paper aims at testing whether and how the adoption of Informa-tion and Communication Technologies (ICTs) can lead to value creation. The analysis builds on previous studies according to which ICTs can determine fa-vourable economic outcomes because they lead to sound improvements at the op-erating process level and to a superior product offering. In this paper we wanted to check whether such value creation mechanism can be further boosted when com-panies embed the superior operating performance gained through the adoption of ICTs into a more valuable product offering. The paper presents the evidence of a survey conducted in Italy, which led to collect 109 usable questionnaires. Data have been analysed through the Structural Equation Modeling technique. Empiri-cal evidence shows that ICTs can lead to value creation mainly because they de-termine a better process’ responsiveness and that, when such responsiveness is embedded into a superior product offering, value creation is further boosted.
Lingua originaleEnglish
Titolo della pubblicazione ospiteitAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering
Pagine1-8
Numero di pagine8
Stato di pubblicazionePubblicato - 2011
EventoitAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering - Roma
Durata: 7 ott 20118 ott 2011

Convegno

ConvegnoitAIS 2011 - VIII Conference of the Italian Chapter of AIS - Information Systems: a crossroads for Organization, Management, Accounting and Engineering
CittàRoma
Periodo7/10/118/10/11

Keywords

  • ICT
  • operating processes

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