The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry

The aim of this paper is to understand the effect that different capacity management strategies can have on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely front-line ones, thus affecting service quality. We collected 2,158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.