TY - JOUR
T1 - The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry
AU - Sebastiano, Antonio
AU - Belvedere, Valeria
AU - Grando, Alberto
AU - Giangreco, Antonio
PY - 2017
Y1 - 2017
N2 - The aim of this paper is to understand the effect that different capacity management strategies can have on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely front-line ones, thus affecting service quality. We collected 2,158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.
AB - The aim of this paper is to understand the effect that different capacity management strategies can have on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely front-line ones, thus affecting service quality. We collected 2,158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.
KW - Capacity Management Strategies
KW - Employees’ Well-Being
KW - Job Satisfaction
KW - Long-term Healthcare
KW - Nursing Homes
KW - Capacity Management Strategies
KW - Employees’ Well-Being
KW - Job Satisfaction
KW - Long-term Healthcare
KW - Nursing Homes
UR - http://hdl.handle.net/10807/107747
U2 - 10.1016/j.emj.2016.12.001
DO - 10.1016/j.emj.2016.12.001
M3 - Article
SN - 0263-2373
SP - 563
EP - 573
JO - European Management Journal
JF - European Management Journal
ER -