The effect of capacity management strategies on employees’ well-being. A quantitative investigation in the healthcare industry

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6 Citazioni (Scopus)

Abstract

The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.
Lingua originaleEnglish
Titolo della pubblicazione ospite22nd EUROMA Conference - Operations Management for Sustainable Competitiveness
Pagine1-10
Numero di pagine10
DOI
Stato di pubblicazionePubblicato - 2015
Evento22nd EUROMA Conference - Operations Management for Sustainable Competitiveness - Neuchatel
Durata: 26 giu 20151 lug 2015

Convegno

Convegno22nd EUROMA Conference - Operations Management for Sustainable Competitiveness
CittàNeuchatel
Periodo26/6/151/7/15

Keywords

  • Capacity management
  • Healthcare
  • Well-being

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