Abstract
The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.
Lingua originale | English |
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Titolo della pubblicazione ospite | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness |
Pagine | 1-10 |
Numero di pagine | 10 |
DOI | |
Stato di pubblicazione | Pubblicato - 2015 |
Evento | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness - Neuchatel Durata: 26 giu 2015 → 1 lug 2015 |
Convegno
Convegno | 22nd EUROMA Conference - Operations Management for Sustainable Competitiveness |
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Città | Neuchatel |
Periodo | 26/6/15 → 1/7/15 |
Keywords
- Capacity management
- Healthcare
- Well-being