The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

Maria Chiara Zanarotti; Laura Pagani; Gian Pietro Zaccomer

The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

Maria Chiara Zanarotti, Laura Pagani, Gian Pietro Zaccomer

Risultato della ricerca: Contributo in rivista › Articolo in rivista › peer review

Abstract

Not avaible

Lingua originale	English
pagine (da-a)	79-92
Numero di pagine	14
Rivista	STATISTICA & APPLICAZIONI
Volume	2011
Stato di pubblicazione	Pubblicato - 2011

Keywords

customer satisfaction
public service

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title = "The customer satisfaction measure in public services: the case of an italian Chamber of Commerce",

abstract = "Not avaible",

keywords = "customer satisfaction, public service, customer satisfaction, public service",

author = "Zanarotti, {Maria Chiara} and Laura Pagani and Zaccomer, {Gian Pietro}",

year = "2011",

language = "English",

volume = "2011",

pages = "79--92",

journal = "Statistica e Applicazioni",

issn = "1824-6672",

publisher = "Milano: Universit{\`a} degli Studi di Milano-Bicocca",

}

TY - JOUR

T1 - The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

AU - Zanarotti, Maria Chiara

AU - Pagani, Laura

AU - Zaccomer, Gian Pietro

PY - 2011

Y1 - 2011

N2 - Not avaible

AB - Not avaible

KW - customer satisfaction

KW - public service

KW - customer satisfaction

KW - public service

UR - http://hdl.handle.net/10807/24761

M3 - Article

VL - 2011

SP - 79

EP - 92

JO - Statistica e Applicazioni

JF - Statistica e Applicazioni

SN - 1824-6672

ER -

The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

Abstract

Keywords

Altri file e collegamenti

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