The Challenge of Service Oriented Performances for Chief Information Officers

Francesca Ricciardi, Marco De Marco

Risultato della ricerca: Contributo in libroContributo a convegno

16 Citazioni (Scopus)


In the emerging service-centred economy, even the most physical product is “wrapped” in services. Businesses tend, then, to become more and more information-intensive and networked. In this scenario, the business role of Information Management is crucial. This paper investigates management literature as to the role of the highest ranking executive in charge of Information Systems, i.e. the Chief Information Officer (CIO). We found that, in the 1980s and first 1990s, most literature suggested that CIOs were to be intended as staff, strategy-making managers, similar to CFOs; but since the dot-com bubble of the late 1990s, CIOs are also expected to work side by side with line managers and to give perceivable contribution to profits. In this scenario, the active contribution of Information Management in developing value-added services may transform IT from a perceived cost center to a perceived profit center within the organization. In the Conclusions, some suggestions for further research are presented.
Lingua originaleEnglish
Titolo della pubblicazione ospiteExploring Service Science
Numero di pagine13
Stato di pubblicazionePubblicato - 2012
Pubblicato esternamente
EventoInternational Conference on Exploring Service Science (IESS) - Ginevra
Durata: 15 feb 201217 feb 2012


ConvegnoInternational Conference on Exploring Service Science (IESS)


  • CIO
  • alignment
  • information management
  • performance


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