Abstract
COVID-19 pandemic has raised significant challenges for health services targeted at patients with chronic diseases: hospitals and medical clinics had to find new and practical solutions to address the impacts on individual and collective well-being.
The paper aims to investigate the evolution of the Italian eHealth service ecosystem during and after the pandemic for chronic patients and to recognize tensions arising in the service ecosystem when actors with different worldviews interact and to understand how actors resolve the different tensions through the development of new institutional arrangements.
| Lingua originale | English |
|---|---|
| Titolo della pubblicazione ospite | Proceedings of the QUIS17 The 17th International Research Symposium on Service Excellence in Management Valencia, Spain January 12-14, 2022 |
| Pagine | 596-600 |
| Numero di pagine | 5 |
| Stato di pubblicazione | Pubblicato - 2022 |
| Evento | The 17th International research symposium on service excellence in management (QUIS17) Jan. 12th-14th 2022, Valencia - Valencia Durata: 12 gen 2022 → 14 gen 2022 |
Convegno
| Convegno | The 17th International research symposium on service excellence in management (QUIS17) Jan. 12th-14th 2022, Valencia |
|---|---|
| Città | Valencia |
| Periodo | 12/1/22 → 14/1/22 |
Keywords
- eHealth
- service ecosystem
- tensions