TY - JOUR
T1 - Support services at Spanish and U.S. institutions: A driver for international student satisfaction.
AU - Ammigan, Ravichandran
AU - Perez Encinas, Adriana
AU - Perez-Encinas, Adriana
PY - 2016
Y1 - 2016
N2 - Many institutions of higher education are promoting the internationalization of their campuses as a core
principle through international student mobility from both a degree and credit perspective and, as a result,
have expanded rapidly in enrollment. In order to effectively serve this growing population, universities
are having to put additional student support services in place. However, while many have well-developed
and structured programs for students in general, not all services are designed to specifically cover the
needs of international students. The purpose of this paper is to provide an overview on the studies
conducted on the topic of international student satisfaction with university support services as a means to
ensure a positive student experience. It also provides a comparative perspective on how support services
for international students are structured at universities in Spain and in the United States.
AB - Many institutions of higher education are promoting the internationalization of their campuses as a core
principle through international student mobility from both a degree and credit perspective and, as a result,
have expanded rapidly in enrollment. In order to effectively serve this growing population, universities
are having to put additional student support services in place. However, while many have well-developed
and structured programs for students in general, not all services are designed to specifically cover the
needs of international students. The purpose of this paper is to provide an overview on the studies
conducted on the topic of international student satisfaction with university support services as a means to
ensure a positive student experience. It also provides a comparative perspective on how support services
for international students are structured at universities in Spain and in the United States.
KW - student satisfaction
KW - support services
KW - student satisfaction
KW - support services
UR - http://hdl.handle.net/10807/101404
M3 - Article
VL - 2016
SP - 984
EP - 998
JO - Journal of International Students
JF - Journal of International Students
SN - 2162-3104
ER -