Abstract
In recent years, the participation of citizens in public life plays an increasingly important role in the management,
in particular in local government units at the local level. Changes in the needs and demands of citizens have
led to the fact that social participation has effectively transformed itself into active, effective and multidirectional
action. Local communities are becoming more aware of the fact that their active participation in public life,
based on multilevel and multi-sectoral cooperation, depends on the quality of public services. The purpose of
this paper is to show opportunities and different solutions of influence citizens on the shaping of public services
in selected local governments units on the same level in Italy (Piacenza) and Poland (poviats in Małopolska).
Lingua originale | English |
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pagine (da-a) | 251-256 |
Numero di pagine | 6 |
Rivista | EUROPEAN JOURNAL OF SERVICE MANAGEMENT |
Volume | 2018 |
Stato di pubblicazione | Pubblicato - 2018 |
Keywords
- participation
- performance