Organizational Capabilities in Digital Ecosystems: An Empirical Approach

Francesca Mochi, Claudia Dossena

Risultato della ricerca: Contributo in libroContributo a convegno

Abstract

The diffusion of digital platforms enables the development of digital ecosystems where organizations, users and firms’ stakeholders virtually meet, influence each other and co-evolve. Consequently, organizations require to evolve their processes and capabilities in order to manage this digital ecosystem. The paper aims at understanding: (a) how restaurant managers perceive and ap-proach to the digital ecosystem, (b) how they concretely manage the digital eco-system, and (c) what organizational competences are useful to effectively manage the digital ecosystem. We follow an explorative approach trough a qualitative analysis of some businesses in the food and beverage service sectors.
Lingua originaleEnglish
Titolo della pubblicazione ospiteITAIS and MCIS 2019 Proceedings
Pagine1-14
Numero di pagine14
Stato di pubblicazionePubblicato - 2019
EventoITAIS and MCIS 2019 - Napoli, Italia
Durata: 27 set 201928 set 2019

Convegno

ConvegnoITAIS and MCIS 2019
CittàNapoli, Italia
Periodo27/9/1928/9/19

Keywords

  • Digital competences
  • Digital ecosystem
  • Food service sector
  • Organizational competences
  • Social media
  • e-WOM

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