Abstract
The diffusion of digital platforms enables the development of digital ecosystems where organizations, users and firms’ stakeholders virtually meet, influence each other and co-evolve. Consequently, organizations require to evolve their processes and capabilities in order to manage this digital ecosystem. The paper aims at understanding: (a) how restaurant managers perceive and ap-proach to the digital ecosystem, (b) how they concretely manage the digital eco-system, and (c) what organizational competences are useful to effectively manage the digital ecosystem. We follow an explorative approach trough a qualitative analysis of some businesses in the food and beverage service sectors.
Lingua originale | Inglese |
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Titolo della pubblicazione ospite | ITAIS and MCIS 2019 Proceedings |
Pagine | 1-14 |
Numero di pagine | 14 |
Stato di pubblicazione | Pubblicato - 2019 |
Evento | ITAIS and MCIS 2019 - Napoli, Italia Durata: 27 set 2019 → 28 set 2019 |
Convegno
Convegno | ITAIS and MCIS 2019 |
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Città | Napoli, Italia |
Periodo | 27/9/19 → 28/9/19 |
Keywords
- Digital competences
- Digital ecosystem
- Food service sector
- Organizational competences
- Social media
- e-WOM