Abstract
This paper deals with measurement practices and expertises in both
manufacturing and service industries. It states that the issue of ‘what to
measure’ still needs further research and discussion, even though there is a
general acceptance that the key operational performances of a production
system are quality, time, cost and flexibility. Borrowing control system’s
design principles outlined by the accounting and by the control theory
literatures, the paper proposes a conceptual framework suitable to classify
manufacturing and services industries; then, it presents a review of the main
contributions on performance measurement practices peculiar of each typology. Finally, it argues that a gap between measurement expertises and control requirements can be observed in some industries. On the basis of such
evidence, we propose a research agenda for performance measurement in
manufacturing and service industries.
Lingua originale | English |
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pagine (da-a) | 110-126 |
Numero di pagine | 17 |
Rivista | International Journal of Business Performance Management |
Stato di pubblicazione | Pubblicato - 2007 |
Keywords
- control
- manufacturing
- measure
- operations
- performance
- service