@inproceedings{60e91a1c46c5410a80338220ae599626,
title = "Measuring Customer Satisfaction in a Public Service: a case study",
keywords = "Chamber of commerce, Global satisfaction, RASCH ANALYSIS, Chamber of commerce, Global satisfaction, RASCH ANALYSIS",
author = "Zanarotti, {Maria Chiara} and L Pagani and Zaccomer, {Gian Piero}",
year = "2009",
language = "English",
isbn = "978-88-88971-17-9",
pages = "1--4",
booktitle = "Metodi e politiche per la valutazione dei servizi",
note = "IES Innovazione e societ{\`a} ; Conference date: 24-06-2009 Through 26-06-2009",
}