Abstract
The global health emergency situation in 2020 has accelerated the process of companies’ digital transformation. Through this process firms discovered the relevance of the new digital channel in order to manage the relationship with their customers and stakeholders.
In this context, the paper wants to analyze and discuss the impact of digital channel in SMEs’ strategies. In particular, the research is conducted on Italian mid-sized companies, also known as “micro-multinational” or “pocket-multinational”, considering the key industries of Made in Italy.
Lingua originale | English |
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Titolo della pubblicazione ospite | Academy of Marketing Science Conference |
Pagine | 1-3 |
Numero di pagine | 3 |
Stato di pubblicazione | Pubblicato - 2021 |
Evento | Academy of Marketing Science Conference - United States - Virtual Durata: 3 giu 2021 → 3 giu 2021 |
Convegno
Convegno | Academy of Marketing Science Conference |
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Città | United States - Virtual |
Periodo | 3/6/21 → 3/6/21 |
Keywords
- Made in Italy
- digitalization process
- marketing channels