L’utilizzo delle mappe strategiche nel governo dell’accesso ai servizi socio-sanitari

Managing access to health and social care services is a relevant and complex issue, given the\r\nneed to integrate processes articulated across a variety of providers. In this regard, the literature\r\nhighlights the importance of developing cultural integration processes, based on a shared strategic\r\nvision and on clear objectives, and of exploiting public engagement and co-production dynamics.\r\nThe aim of this research was to explore the usefulness of strategy maps in supporting the definition\r\nand implementation of a strategy for managing access to an inter-organizational network of\r\nsocial and health services. The results, obtained through an action research methodology, show\r\nthat the use of a common strategy map in an Italian province influenced the organizational actors’\r\ninterpretation and decision-making processes, resulting in concrete rationalization initiatives with\r\nrespect to access management.