La qualità nella rete dei servizi sanitari. Il network dei teleservizi

Chiara Luisa Cantu', Alessandra Tzannis

Risultato della ricerca: Contributo in libroContributo a convegno


The socio-economic and technological changes that characterize the context in which service companies and health work, brings organizations to pay special attention not only to processes but also to the way in which these are conveyed. The objective of efficiency is thus combined with the search of the effectiveness. The proposal of an innovative health service increasingly requires the development of interconnected relationships between different actors belonging to different business, social and technological areas. The new technologies emerging in the social-health context, support the development of interorganizational relationships, strengthening resource sharing. The main purpose of this work is to investigate the emergence of innovative services supporting the social -health network. As underlined by the telemedicine-telehealth cases investigated, the strengthening of relationships between interconnected actors having different skills allows the sharing of resources that are considered essential for the development of quality in teleservices.
Titolo tradotto del contributo[Autom. eng. transl.] Quality in the network of health services. The teleservice network
Lingua originaleItalian
Titolo della pubblicazione ospiteAtti del Convegno della Società Italiana Marketing
Numero di pagine23
Stato di pubblicazionePubblicato - 2011
EventoConvegno Annuale SIMKTG - Roma
Durata: 22 set 201123 set 2011


ConvegnoConvegno Annuale SIMKTG


  • healthcare services
  • network
  • patient satisfaction
  • quality
  • telemedicine


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