@inbook{66445d99dc734cadb431777260a48f06,
title = "La qualit{\`a} dei servizi sanitari. Problematiche e metodologie nella VDQ dei servizi sanitari. Studio di caso: le residenze per anziani.",
abstract = "The articles derive from a field research activity dealing with the problem of evaluation of health systems and services quality. After a brief introduction focusing the main issues (both conceptual and operational), the most widespread evaluation approach are presented and discussed (quality assessment and VRQ). An application is also presented to a residential hospice for elder people.",
keywords = "evaluation, health system, qualit{\`a} dei servizi, service quality, servizio sanitario, valutazione, evaluation, health system, qualit{\`a} dei servizi, service quality, servizio sanitario, valutazione",
author = "Alberto Vergani",
year = "1995",
language = "Italian",
isbn = "88-204-9329-2",
series = "sociologia del lavoro e delle organizzazioni",
pages = "41--65",
booktitle = "La buona sanit{\`a}.",
}