IoT in the hospitality industry: exploring theoretical and practical implications

Gianfranco Ennas*, Cristiano Ghiringhelli, Francesco Virili

*Autore corrispondente per questo lavoro

Risultato della ricerca: Contributo in libroChapter

Abstract

Tourism is currently undergoing a digital transition that is transforming it at a rapid pace. The Internet of Things has the capability to completely revolutionise tourist experiences by allowing visitors to connect digitally with local inhabitants via sensors and cameras linked to buildings and devices throughout towns and neighbourhoods. The main aim of this chapter is to discuss the loT applications in the hospitality sector, as well as their organisational consequences. After introducing a few basic ideas and terminologies, we discuss the growth of IOT in the tourism ecosystem, tracing a few exemplary scenarios and identifying the important players. The focus then shifts to the loT’s possibilities in the hospitality industry, where smart room design and development are already underway. The Marriott case study analysis is presented in the chapter’s centre portion as trailblazing evidence of an important paradigm shift toward ubiquitous smart services in high-end hotels. Finally, we discuss privacy concerns and the theoretical and practical implications regarding the adoption of the loT in hospitality.
Lingua originaleEnglish
Titolo della pubblicazione ospiteTourism, hospitality and culture 4.0: shifting towards the metaverse
EditorLuisa Errichiello, Roberto Micera, Piera Buonincontri, Giacomo Del Chiappa
Pagine55-74
Numero di pagine20
Stato di pubblicazionePubblicato - 2022

Serie di pubblicazioni

NomeTOURISM STUDIES ON THE MEDITERRANEAN REGION

Keywords

  • Information Systems

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