Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications

Risultato della ricerca: Contributo in rivistaArticolo in rivista

Abstract

This paper analyses the implications that Six Sigma can induce in the management of human resources and in the quality of work organisation in SMEs, a field of investigation not yet adequately explored by the scientific literature. The case of two SMEs (a manufacturing and a service company) engaged in different phases of Six Sigma application and operating in different industries is reported. After initial reluctance and resistance, Six Sigma stimulated the creation of a culture of continuous HR motivation and accretion.
Lingua originaleEnglish
pagine (da-a)N/A-N/A
Numero di pagine17
RivistaInternational Journal of Productivity and Quality Management
DOI
Stato di pubblicazionePubblicato - 2022

Keywords

  • six sigma
  • data culture
  • DMAIC
  • HR
  • quality management
  • motivation
  • decision-making
  • change management

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