@techreport{ad5824104ac549a4ad5f2dff7a8dc750,
title = "How the measure process can influence the evaluation of public service: a case study",
keywords = "Measure, Public service, Rasch model, Measure, Public service, Rasch model",
author = "Zanarotti, \{Maria Chiara\} and L. Pagani",
year = "2003",
language = "English",
publisher = "Dipartimento di Scienze Statistiche - Universit{\`a} di Udine",
type = "WorkingPaper",
institution = "Dipartimento di Scienze Statistiche - Universit{\`a} di Udine",
}