Abstract
Since outsourcing throughout the 1980s and
1990s, many healthcare organizations are
reconsidering their outsourcing decision and
backsourcing. This research explores the
reasons and outcomes of the outsourcing/
backsourcing decision using a case study
approach of two cases in Australia and Italy.
Findings indicate that the outsourcing decision
was cost-driven alongside a desire to
increase workforce flexibility. However, backsourcing
occurred due to cost increases, a
lack of control and lack of workforce
flexibility. On the positive side, contracting
was shown to provide the host organization
with the opportunity of learning from the
contractor in updating skills and practices,
and management techniques.
Lingua originale | English |
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pagine (da-a) | 771-794 |
Numero di pagine | 14 |
Rivista | Public Management Review |
Volume | 14 |
DOI | |
Stato di pubblicazione | Pubblicato - 2012 |
Keywords
- backsourcing
- outsourcing