From Tacit to Explicit: The Loss of Knowledge in the Process of Elicitation and Encapsulation

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Abstract

The focus of this paper is on the process for making tacit knowledge explicit, called “externalization”, in the two meanings of “elicitation” and “encapsulation”. Technology of course can support the process of knowledge gathering, elicitation and encapsulation but it results obvious that some knowledge will be lost during all these phases. Our challenge consists in suggesting how determine which knowledge an organization should make explicit and which it should leave tacit: a balance that can affect competitive performance.
Lingua originaleEnglish
Titolo della pubblicazione ospiteConstructing IS Futures, BIT Proceedings
PagineN/A
Stato di pubblicazionePubblicato - 2001
EventoBIT 2001 - Manchester
Durata: 30 ott 200131 ott 2001

Convegno

ConvegnoBIT 2001
CittàManchester
Periodo30/10/0131/10/01

Keywords

  • elicitation
  • encapsulation
  • knowledge

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