FOSTERING SOCIAL STAKEHOLDER ENGAGEMENT THROUGH ICT

A specific challenge of social enterprises is the involvement and engagement of multiple stakeholders, mainly outside the organization, which renders governance very complex (Di Domenico, Tracey and Haugh 2009). This paper aims to study the role of Information and Communication Technology (ICT) in the social stakeholder engagement process and how ICT can increase the generation of social value. This approach combines ICT, social enterprise and stakeholder theories in discussing the concepts of stakeholder quantity, feedback and involvement. In our contribution, we suggest that ICT can be a powerful and effective managerial tool to enhance stakeholder participation. ICT has significant impact especially on social enterprises.