TY - JOUR
T1 - Exploiting the balanced scorecard in the operations department: the Ducati Motor Holding case
AU - Belvedere, Valeria
AU - Grando, Alberto
PY - 2008
Y1 - 2008
N2 - The literature has widely discussed how to measure manufacturing performance. However, even though several indicators have been proposed, manufacturing reporting systems still suffer from a number of problems, which, according to recent contributions, can be solved through the adoption of integrated performance measurement systems (PMSs). This paper aims at understanding whether such integrated PMSs – namely the balanced scorecard – can actually solve the problems, which usually affect the reporting system of the Operations Department. The paper presents a case-study developed in Ducati Motor Holding and, then, outlines the main conclusions and managerial implications. The empirical analysis demonstrates that the key benefits brought about by the balanced scorecard concern a higher responsiveness of the decision-making process and more intense cooperation among all units related to operations management (namely, manufacturing, logistics, quality management, procurement, maintenance).
AB - The literature has widely discussed how to measure manufacturing performance. However, even though several indicators have been proposed, manufacturing reporting systems still suffer from a number of problems, which, according to recent contributions, can be solved through the adoption of integrated performance measurement systems (PMSs). This paper aims at understanding whether such integrated PMSs – namely the balanced scorecard – can actually solve the problems, which usually affect the reporting system of the Operations Department. The paper presents a case-study developed in Ducati Motor Holding and, then, outlines the main conclusions and managerial implications. The empirical analysis demonstrates that the key benefits brought about by the balanced scorecard concern a higher responsiveness of the decision-making process and more intense cooperation among all units related to operations management (namely, manufacturing, logistics, quality management, procurement, maintenance).
KW - balanced scorecard
KW - case-study
KW - operations management
KW - performance
KW - balanced scorecard
KW - case-study
KW - operations management
KW - performance
UR - http://hdl.handle.net/10807/67110
M3 - Article
SN - 1366-5871
SP - 495
EP - 507
JO - PRODUCTION PLANNING & CONTROL
JF - PRODUCTION PLANNING & CONTROL
ER -