Exploiting and Creating Knowledge through Customer-Supplier Relationships: Lessons from a Case Study

Annalisa Tunisini, Antonello Zanfei

Risultato della ricerca: Contributo in rivistaArticolo in rivistapeer review

16 Citazioni (Scopus)

Abstract

Through an in-depth analysis of a customer–supplier relationship in the information technology market, we illustrate the complexities of vertical coordination processes. We focus on the strategic and organizational criteria that suppliers and customers must design in order to favour interaction between their heterogeneous competencies. In the examined case, the supplier provides general purpose knowledge to be utilized and enriched through the contact with, and fertilization by, application abilities available at the customer level.
Lingua originaleEnglish
pagine (da-a)111-118
Numero di pagine8
RivistaR & D MANAGEMENT
Volume28
DOI
Stato di pubblicazionePubblicato - 1998

Keywords

  • CUSTOMER-SUPPLIER RELATIONSHIPS
  • PRODUCT INNOVATION

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