@inproceedings{bafc3cf69603434fb9e88c568ca22a44,
title = "Defining prerequisites for banking Web site design: the WOW! approach",
keywords = "Web experience, Web site, usability, Web experience, Web site, usability",
author = "Vanessa Gemmo and Rita Bissola and Andrea Carignani",
year = "2003",
language = "English",
pages = "694--707",
booktitle = "Proceedings of the 11th European Conference on Information Systems",
note = "European Conference on Information Systems ; Conference date: 16-06-2003 Through 21-06-2003",
}