Coordinating Care in the Italian Region of Lombardy

Health care services are set up to assure adequate levels of public health and to guarantee the continuity of care for patients. Many stakeholders partake in the complex processes involved in delivering health care services. This case study looks at the introduction of a regional health care information system in Italy — the Electronic Patient Record (EPR) — and analyses and discusses the coordination practices supporting its creation. The EPR is a longitudinal electronic record of a patient’s health care history accessible to health care service providers and patients.