Complementary use of different methods to evaluate customer satisfaction of services with subgroups data

Risultato della ricerca: Contributo in libro › Contributo a conferenza

Abstract

NA

Lingua originale	Inglese
Titolo della pubblicazione ospite	Statistical methods for service evaluation
Pagine	115
Numero di pagine	1
Stato di pubblicazione	Pubblicato - 2011
Evento	Innovation and Society - Firenze Durata: 30 mag 2011 → 1 giu 2011

@inproceedings{bbe2f1ad50a242008bfdc7dae3af2e6d,

title = "Complementary use of different methods to evaluate customer satisfaction of services with subgroups data",

abstract = "NA",

keywords = "customer satisfaction, customer satisfaction",

author = "Zanarotti, \{Maria Chiara\} and L. Pagani",

year = "2011",

language = "English",

isbn = "NA",

pages = "115",

booktitle = "Statistical methods for service evaluation",

note = "Innovation and Society ; Conference date: 30-05-2011 Through 01-06-2011",

}

TY - GEN

T1 - Complementary use of different methods to evaluate customer satisfaction of services with subgroups data

AU - Zanarotti, Maria Chiara

AU - Pagani, L.

PY - 2011

Y1 - 2011

N2 - NA

AB - NA

KW - customer satisfaction

UR - http://hdl.handle.net/10807/24329

M3 - Conference contribution

SN - NA

SP - 115

BT - Statistical methods for service evaluation

T2 - Innovation and Society

Y2 - 30 May 2011 through 1 June 2011

ER -