Change and Management of Complex Services: The Ethno-narrative Form to Support Good Living and Working Together

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1 Citazioni (Scopus)

Abstract

Nowadays, managing change in complex services requires that middle management re-designs its objects and professional practices, in order to cope with new needs. It seems therefore crucial to activate training settings that allow managers to: (1) develop research and analytical skills on their own work practices and professional objects; (2) face and manage conflict, related to every change, that represents an opportunity to reflect and review one's own practices; and (3) build new and shared repertories of managerial practices, able to support a better form of living and working together within the management community. Moving from these hypotheses, inside the setting of a training intervention conducted in an educational service, the article discusses a specific tool used to generate opportunity of exchange, and reflection, within a challenging framework of change.
Lingua originaleEnglish
pagine (da-a)284-303
Numero di pagine20
RivistaWorld Futures
Volume72
DOI
Stato di pubblicazionePubblicato - 2016

Keywords

  • Change
  • Philosophy
  • ethno-narrative form
  • living and working together in organizations
  • management
  • reflexivity

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