Toolkit including a list of relevant indicators to capture hospital performance variability

The first toolkit provides a comprehensive overview of the dimensions that constitute hospital performance. Each dimension is declined into key indicators. Each dimension of performance is further articulated into two different sections. The “core section” concerns all indicators generally measurable and assessable within practically any hospital. This section provides a “general assessment” of hospitals, independently from many of its characteristics (e.g. the clinical areas in which it operates).The “specific section” of the toolkit is made up of sets of indicators specifically referred to hospitals’ main clinical departments. This allows ad hoc evaluations of departments as well as inter-organizational comparisons across the same departments.