when the rubber meets the road: isomorphism, rhetoric and (mis)management of inter institutional performance

Emanuele Antonio Vendramini, Francesca Lecci, Cristina Filannino

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

In 2012 Performance measurement systems (PMSs) became compulsory in the Italian National Health Service (NHS). The objective of this article is to answer the following research question: How do health-care organizations set up their PMSs in order to make them coherent with the institutional context and the intra-organizational dynamics? The findings show how the similar behavior of the organizations may be considered a case of coercive isomorphism. This study confirmed many topics discussed in the performance measurement literature and opens a discussion of some new research questions.
Original languageEnglish
Pages (from-to)980-986
Number of pages7
JournalInternational Journal of Public Administration
Volume37
DOIs
Publication statusPublished - 2014

Keywords

  • performance measurement

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