Upscaling communication skills training – lessons learned from international initiatives

Jette Ammentorp*, Sarah Francesca Maria Bigi, Jonathan Silverman, Marlene Sator, Peter Gillen, Winifred Ryan, Marcy Rosenbaum, Meg Chiswell, Eva Doherty, Peter Martin

*Corresponding author

Research output: Contribution to journalArticle

1 Citation (Scopus)


Objective: To collect experiences and to identify the main facilitators and barriers for the implementation process of large scale communication training programs. Methods: Using a multiple case study design, data was collected from leaders of the individual programs in Australia, Ireland, Austria and Denmark. The RE-AIM framework was used to evaluate the components: Reach, Effectiveness, Adoption, Implementation, and Maintenance of the programs. Results: The programs, all based on the Calgary-Cambridge Guide, succeeded in reaching the intended target groups corresponding to between 446 and 3000 healthcare workers. New courses are planned and so far the outcome of the intervention has been investigated in two countries. The fact that implementation, including educating trainers, relies on a few individuals was identified as the main challenge. Conclusion: Large scale communication training programs based on the Calgary-Cambridge Guide can be implemented and adopted in multiple different healthcare settings across a national health system culture. The importance of standardized trainer education and adaption of the programs to clinical practice was highlighted. Practice Implications: In order to address the sustainability of the programs and to allow the intervention to scale up, it is important to prioritise and allocate resources at the political and organizational level.
Original languageEnglish
Pages (from-to)N/A-N/A
JournalPatient Education and Counseling
Publication statusPublished - 2020


  • Calgary-Cambridge Guide
  • Communication skills training
  • Implementation
  • Patient-Centred Communication
  • RE-AIM Framework


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