Abstract
The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.
| Original language | English |
|---|---|
| Pages (from-to) | N/A-N/A |
| Number of pages | 12 |
| Journal | Tourism Management |
| Volume | 87 |
| Issue number | December |
| DOIs | |
| Publication status | Published - 2021 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 8 Decent Work and Economic Growth -
SDG 12 Responsible Consumption and Production
All Science Journal Classification (ASJC) codes
- Development
- Transportation
- Tourism, Leisure and Hospitality Management
- Strategy and Management
Keywords
- Albergo diffuso
- Hospitality
- Sustainability
- Sustainable tourism
- Tourism
- Transformative service research
- Well-being
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