Transformative Service Research in Hospitality

Annalisa Beatrice Galeone; Roberta Sebastiani

doi:10.1016/j.tourman.2021.104366

Transformative Service Research in Hospitality

Annalisa Beatrice Galeone, Roberta Sebastiani

Research output: Contribution to journal › Article › peer-review

Abstract

The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.

Original language	English
Pages (from-to)	N/A-N/A
Number of pages	12
Journal	Tourism Management
Volume	87
DOIs	https://doi.org/10.1016/j.tourman.2021.104366
Publication status	Published - 2021

Keywords

Albergo diffuso
Hospitality
Sustainability
Sustainable tourism
Tourism
Transformative service research
Well-being

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.tourman.2021.104366

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title = "Transformative Service Research in Hospitality",

abstract = "The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.",

keywords = "Albergo diffuso, Hospitality, Sustainability, Sustainable tourism, Tourism, Transformative service research, Well-being, Albergo diffuso, Hospitality, Sustainability, Sustainable tourism, Tourism, Transformative service research, Well-being",

author = "Galeone, {Annalisa Beatrice} and Roberta Sebastiani",

year = "2021",

doi = "10.1016/j.tourman.2021.104366",

language = "English",

volume = "87",

pages = "N/A--N/A",

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publisher = "Editore attuale: ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD, ENGLAND, OXON, OX5 1GB. Butterworth Heinemann Publishers:Linacre House Jordan Hill, Oxford OX2 8DP United Kingdom:011 44 1865 314569, EMAIL: [email protected], INTERNET: http://www.laxtonsprices.co.uk, Fax: 011 44 1865 314569",

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TY - JOUR

T1 - Transformative Service Research in Hospitality

AU - Galeone, Annalisa Beatrice

AU - Sebastiani, Roberta

PY - 2021

Y1 - 2021

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AB - The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 comments of previous guests - 286 in English and 1016 in Italian - on the popular booking website Tripadvisor. From the data analysis, five recurring themes emerged: Sustainability Concerns, Reciprocal Exchange, Mutual Network, Cultural Views, and Authentic Experience. These represent the Transformative Factors that impact on the individual and collective well-being from a hedonic and eudaimonic perspective in hospitality organisations.

KW - Albergo diffuso

KW - Hospitality

KW - Sustainability

KW - Sustainable tourism

KW - Tourism

KW - Transformative service research

KW - Well-being

KW - Albergo diffuso

KW - Hospitality

KW - Sustainability

KW - Sustainable tourism

KW - Tourism

KW - Transformative service research

KW - Well-being

UR - http://hdl.handle.net/10807/190221

U2 - 10.1016/j.tourman.2021.104366

DO - 10.1016/j.tourman.2021.104366

M3 - Article

SN - 0261-5177

VL - 87

SP - N/A-N/A

JO - Tourism Management

JF - Tourism Management

ER -

Transformative Service Research in Hospitality

Abstract

Keywords

UN SDGs

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