Transformative Service Organizations: Moving to Mutualism

Roberta Sebastiani; FISK; L NASR; A GALLAN; S NG; SW RAYBURN; S. ROY

Transformative Service Organizations: Moving to Mutualism

Roberta Sebastiani, FISK, L NASR, A GALLAN, S NG, SW RAYBURN, S. ROY

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.

Original language	English
Title of host publication	Conference Proceedings SERVSIG 2016
Pages	589-595
Number of pages	7
Publication status	Published - 2016
Event	SERVSIG 2016 - Maastricht Duration: 17 Jun 2016 → 19 Jun 2016

Conference

Conference	SERVSIG 2016
City	Maastricht
Period	17/6/16 → 19/6/16

Keywords

TSO
TSR

Cite this

@inproceedings{e713a02a565d42c78bec3714ac41a24e,

title = "Transformative Service Organizations: Moving to Mutualism",

abstract = "Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.",

keywords = "TSO, TSR, TSO, TSR",

author = "Roberta Sebastiani and FISK and L NASR and A GALLAN and S NG and SW RAYBURN and S. ROY",

year = "2016",

language = "English",

isbn = "978-90-825680-0-4",

pages = "589--595",

booktitle = "Conference Proceedings SERVSIG 2016",

note = "SERVSIG 2016 ; Conference date: 17-06-2016 Through 19-06-2016",

}

TY - GEN

T1 - Transformative Service Organizations: Moving to Mutualism

AU - Sebastiani, Roberta

AU - FISK,

AU - NASR, L

AU - GALLAN, A

AU - NG, S

AU - RAYBURN, SW

AU - ROY, S.

PY - 2016

Y1 - 2016

N2 - Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.

AB - Transformative Service Research (TSR) emphasizes the role of services and service systems in affecting the individual and collective well-being (Ostrom et al. 2015). TSR has focused primarily on the micro-level, meaning the interactions among and between customers, service providers, partners, and other customers. To extend TSR further, we propose the concept of a Transformative Service Organization (TSO) to provide a theoretically-driven assessment of what is required for service organizations to truly transform the lives and well-being of their customers, employees, stakeholders, and society.

KW - TSO

KW - TSR

KW - TSO

KW - TSR

UR - http://hdl.handle.net/10807/122032

M3 - Conference contribution

SN - 978-90-825680-0-4

SP - 589

EP - 595

BT - Conference Proceedings SERVSIG 2016

T2 - SERVSIG 2016

Y2 - 17 June 2016 through 19 June 2016

ER -

Transformative Service Organizations: Moving to Mutualism

Abstract

Conference

Keywords

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