The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

Laura Pagani; Maria Chiara Zanarotti; Gian Pietro Zaccomer

The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

Laura Pagani
, Maria Chiara Zanarotti
, Gian Pietro Zaccomer

University of Udine

Research output: Contribution to journal › Article › peer-review

Abstract

Not avaible

Original language	English
Pages (from-to)	79-92
Number of pages	14
Journal	STATISTICA & APPLICAZIONI
Volume	2011
Publication status	Published - 2011

Keywords

customer satisfaction
public service

Cite this

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title = "The customer satisfaction measure in public services: the case of an italian Chamber of Commerce",

abstract = "Not avaible",

keywords = "customer satisfaction, public service, customer satisfaction, public service",

author = "Laura Pagani and Zanarotti, \{Maria Chiara\} and Zaccomer, \{Gian Pietro\}",

year = "2011",

language = "English",

volume = "2011",

pages = "79--92",

journal = "STATISTICA \& APPLICAZIONI",

issn = "1824-6672",

publisher = "Milano: Universit{\`a} degli Studi di Milano-Bicocca",

}

TY - JOUR

T1 - The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

AU - Pagani, Laura

AU - Zanarotti, Maria Chiara

AU - Zaccomer, Gian Pietro

PY - 2011

Y1 - 2011

N2 - Not avaible

AB - Not avaible

KW - customer satisfaction

KW - public service

KW - customer satisfaction

KW - public service

UR - http://hdl.handle.net/10807/24761

M3 - Article

SN - 1824-6672

VL - 2011

SP - 79

EP - 92

JO - STATISTICA & APPLICAZIONI

JF - STATISTICA & APPLICAZIONI

ER -

The customer satisfaction measure in public services: the case of an italian Chamber of Commerce

Abstract

Keywords

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