Quality of After-Sales Services in a Competitive Insurance Sector†

Piero Tedeschi, Alessandro Fedele

Research output: Contribution to journalArticle

Abstract

[Autom. eng. transl.] This paper tackles the quality of after-sales insurance services, such as a prompt reimbursement of damages. A dynamic model is introduced in order to allow for the provision of high quality. The equilibrium of a repeated Bertrand game among the insurers is analyzed and the conditions are derived under the control of the insurance industry can lead to greater equilibrium consumer welfare.
Original languageEnglish
Pages (from-to)65-88
Number of pages24
JournalTHE GENEVA RISK AND INSURANCE REVIEW
Volume40
DOIs
Publication statusPublished - 2014

Keywords

  • Bertrand competition
  • after-sales services
  • insurance sector
  • reputation
  • unverifiable quality

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