Abstract
[Autom. eng. transl.] This paper tackles the quality of after-sales insurance services, such as a prompt reimbursement of damages. A dynamic model is introduced in order to allow for the provision of high quality. The equilibrium of a repeated Bertrand game among the insurers is analyzed and the conditions are derived under the control of the insurance industry can lead to greater equilibrium consumer welfare.
| Original language | English |
|---|---|
| Pages (from-to) | 65-88 |
| Number of pages | 24 |
| Journal | THE GENEVA RISK AND INSURANCE REVIEW |
| Volume | 40 |
| DOIs | |
| Publication status | Published - 2014 |
Keywords
- Bertrand competition
- after-sales services
- insurance sector
- reputation
- unverifiable quality