Quale comunicazione per gli immigrati? Il riassetto digitale delle PA in termini di mediazione

Translated title of the contribution: [Autom. eng. transl.] What communication for immigrants? The digital reorganization of the PA in terms of mediation

Chiara Colombo

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The article examines the Guidelines for the digital transformation of the PA in terms of inclusiveness, with particular regard to accessibility and comprehensibility. The analysis also intends to verify how much digital services, which will increasingly replace traditional ones, meet the needs of non-EU foreign residents. Criticalities and good practices are illustrated by examining some characteristics of the site of the Municipality of Milan.
Translated title of the contribution[Autom. eng. transl.] What communication for immigrants? The digital reorganization of the PA in terms of mediation
Original languageItalian
Title of host publicationMantua Humanistic Studies. Volume XIII
EditorsGiovanni Pasta
Pages43-67
Number of pages25
VolumeXIII
Publication statusPublished - 2020

Publication series

NameMANTUA HUMANISTIC STUDIES

Keywords

  • AgID
  • Italian public e-services
  • design inclusivo
  • immigrants
  • immigrati
  • inclusive design
  • servizi pubblici digitali delle PA
  • user-centered de- sign

Fingerprint

Dive into the research topics of '[Autom. eng. transl.] What communication for immigrants? The digital reorganization of the PA in terms of mediation'. Together they form a unique fingerprint.

Cite this