Produrre e gestire gli script

[Autom. eng. transl.] Moderation, particularly in the context of training proposals that include the activation of asynchronous communication processes, is of great importance to support the dynamic development of an online course. The presence of an e-tutor - that is the one who acts the moderation action - is all the more necessary the more the course is marked by constructivist and enactive learning models, which are based on the discussion and development of e -individual and group activities. In a recent contribution which explored the role of the e-tutor in online training courses with different characteristics (Ferrari, Triacca, 2021), it was underlined how it is desirable that, where the conditions exist, the staff of the e-tutors -tutor works in synergy in the preparation, care and maintenance of a composite tool-kit, full of tutorials, FAQs and scripts, or message templates, relating to possible "scripts" to be implemented in the different stages of training and according to the need traced. Aware of not being able to exhaust the complexity of the topic, the contribution presents some simple examples of communicative exchanges in which the e-tutor implements push, or proactive, and pull, or receptive, actions in response to the solicitations of the participants. The scripts are accompanied by annotations useful for understanding the exchanges.