Any, or better every, workplace performance requires the use of a combination of skills for a successful realization. The impact of their application on the bottom line of any business is noticeable regardless of how we refer to them. Performance skills at work could just as easily have been titled People skills at work or Soft skills at work. With an emphasis on potential, performance and working practices, some ideas were originally produced as material for Brian’s personal blog (http://bgdtcoaching.wordpress.com/) during the period July 2014-June 2015. The skills examined in this book in English consist of two broad categories: personal competencies (a sense of humour, integrity, motivation, optimism and responsibility) and interpersonal abilities (communication, empathy, leadership and sociability). Exercises for the reader are included to further explore the skills within one’s own workplace. Additionally, the book has a chapter on the issue of values, offering a perspective of work aligned to a collaborative approach for the sake of reaching individual and organizational goals. A case study highlights the use of the performance skills by exploring the work dynamics in Downton Abbey, the highly acclaimed television period drama. In conclusion further elements, often present whilst going about our work, are examined: time management, perseverance and success.
|Number of pages||169|
|Publication status||Published - 2015|