Parole per accogliere e restituire emozioni

Translated title of the contribution: [Autom. eng. transl.] Words to welcome and return emotions

Federica Biassoni

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

[Autom. eng. transl.] The present paper examines non-verbal verbal and vocal strategies to accommodate the emotions expressed by the interlocutor, specifically anger and sadness, and express empathy.
Translated title of the contribution[Autom. eng. transl.] Words to welcome and return emotions
Original languageItalian
Title of host publicationContatti sul filo. Call center tra moderne e tradizionali modalità di comunicazione
EditorsBARBARA BERTANI, MARIA RITA CICERI
Pages58-79
Number of pages22
Publication statusPublished - 2009

Keywords

  • empatia
  • voce

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