Organizzazione e Performance dei Sistemi Informativi

Translated title of the contribution: [Autom. eng. transl.] Organization and Performance of Information Systems

Maurizio Cavallari

Research output: Book/ReportBook


[Autom. eng. transl.] In dealing with Information Systems and performance it is always difficult to propose general concepts related to the evaluation of company information systems, however recent research and studies seem to confirm the opinion of some scholars who maintain that at least 20% of the expenditure for such systems it is dispersed in non-productive investments and about 30-40% of the projects do not realize any net benefit, however they are measured (Baldwin & Curley, 2007, Eason, 1988, Willcocks et al., 2010). Other scholars like Ciborra show how the competitive advantages of information systems are to be found in the folds of the non-copyable part of the organization, of corporate culture and of the organizational capacity to adapt (Ciborra, 2001). All aspects that have nothing to do with the technologies per se. The reasons for the numerous failures in the realization and exploitation of the potential of technology at the service of information systems can be attributed to different and very complex causes (Martinez, 2004). The doctrine and the international community on information systems have long questioned which paradigms the research has addressed and on which topics it has provided the most important empirical contribution (Avison et al., 2008). An ever increasing weight is also attributed to the dynamics linked to the development of systems in relation to the adaptation of management to new situations (Cafferata, 2001). An effective method, as a starting point in order to identify the tangible benefits from the most difficult to quantify variables, seems to be to restrict the field of analysis to the performance of the technological component of information systems: in this way it would be possible, in fact, identifying the performance of the system as the starting point after setting the benchmarks about minimum service levels, such as the part of the so-called tangible benefits (Strassmann, 1990). This approach is also shared by scholars who link the value of information systems to business systems (Baccarani, 2001). Only later could the assessment be extended to the so-called intangible benefits, to be found in the often hidden folds of the organization (Ciborra , 2001). Such an approach can be limited to only a part of the conceptual tools useful for the global evaluation of investments in information systems, even with respect to the properties of the processes represented therein (Pilotti & Ganzaroli, 2009), but it proves to be very effective especially if carried out systematically in the context of company organization (De Marco, 2004). Performance evaluation alone does not exhaust the evaluation process of the entire information system, but it certainly constitutes a very important initial part; it is then necessary to establish whether an information system investment is justified, and achieves the planned organizational objectives, evaluating organizational and strategic elements. In prioject management, the link with information systems and their development is increasingly becoming an essential element in order to achieve the objectives set (Fontana, 2010). The topics covered in this book can represent a concrete step for the definition of an approach to the evaluation of information systems performance from an organizational point of view that starts from the measurement of the performance of the technology used as a baseline in response to the information needs represented in the subsequent information system. This evaluation process is essential throughout the life of the systems (Papadopoulos et al., 2009). The evaluation of the development and use of the technological base as a substrate of the information system does not
Translated title of the contribution[Autom. eng. transl.] Organization and Performance of Information Systems
Original languageItalian
PublisherFranco Angeli
Number of pages128
ISBN (Print)9788820417697
Publication statusPublished - 2012


  • Informativi
  • Organizzazione
  • Performance
  • Sistemi


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