Measuring Customer Satisfaction in a Public Service: a case study

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	Metodi e politiche per la valutazione dei servizi
Pages	1-4
Number of pages	4
Publication status	Published - 2009
Event	IES Innovazione e società - Brescia Duration: 24 Jun 2009 → 26 Jun 2009

Keywords

@inproceedings{60e91a1c46c5410a80338220ae599626,

title = "Measuring Customer Satisfaction in a Public Service: a case study",

keywords = "Chamber of commerce, Global satisfaction, RASCH ANALYSIS, Chamber of commerce, Global satisfaction, RASCH ANALYSIS",

author = "Zanarotti, \{Maria Chiara\} and L Pagani and Zaccomer, \{Gian Piero\}",

year = "2009",

language = "English",

isbn = "978-88-88971-17-9",

pages = "1--4",

booktitle = "Metodi e politiche per la valutazione dei servizi",

note = "IES Innovazione e societ{\`a} ; Conference date: 24-06-2009 Through 26-06-2009",

}

TY - GEN

T1 - Measuring Customer Satisfaction in a Public Service: a case study

AU - Zanarotti, Maria Chiara

AU - Pagani, L

AU - Zaccomer, Gian Piero

PY - 2009

Y1 - 2009

KW - Chamber of commerce

KW - Global satisfaction

KW - RASCH ANALYSIS

KW - Chamber of commerce

KW - Global satisfaction

KW - RASCH ANALYSIS

UR - http://hdl.handle.net/10807/24782

M3 - Conference contribution

SN - 978-88-88971-17-9

SP - 1

EP - 4

BT - Metodi e politiche per la valutazione dei servizi

T2 - IES Innovazione e società

Y2 - 24 June 2009 through 26 June 2009

ER -