Abstract
The paper discusses the book by Giancarlo Ferrero on "Relationship marketing". It stresses the view that dealing with industrial markets demands for a change in perspective: from a transaction view to a relationhip view of the market exchange. The paper thus enters into the details of the two approaches.
Translated title of the contribution | [Autom. eng. transl.] Relational marketing: a different paradigm? ", Notes on the volume by G. Ferrero, Relational marketing |
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Original language | Italian |
Pages (from-to) | 237-250 |
Number of pages | 14 |
Journal | Economia e Politica Industriale |
Publication status | Published - 1993 |
Keywords
- marketing relazionale
- reti