L'emergenza nel quotidiano. Come riconoscere e usare i valori organizzativi straordinari nella pratica dell'efficacia lavorativa quotidiana

[Autom. eng. transl.] The contribution illustrates the experience of a research-intervention path, carried out by the group of the work psychology and organizations area of the Catholic University of Milan at the General Affairs Directorate of the Lombardy Region. The initiative involved 38 managers engaged in a change process aimed at developing an organizational culture centered on results and operational transversality. The research work was dramatically crossed by the accident that led to the crash of an aircraft on the Pirelli skyscraper, the administrative headquarters of the Region. The tragic event led to the creation of processes of involvement and organizational activation, characterized by participation, effectiveness, innovation, which the executives had envisaged as expectations of change for the future. The relationships between the emergency linked to the critical incident and the organizational knowledge, developed and consolidated in the previous transformative and formative action carried out in the Region, are deepened. The possibility of consolidating the use of new knowledge learned in daily organizational processes depends on the work of developing the conditions in which subjects feel authorized to activate their resources and implicit knowledge, even in the absence of dramatic emergencies.